Contact Us

Got a question about one of our casino reviews, spotted something that needs updating, or just want to flag a new brand offering free spins to Canadian players? This page covers the ways to reach the Online Casinos Canada team and what to expect once you do.

How to reach us

The quickest way to contact us is by email at [email protected]. Whether you're asking about a specific welcome bonus, reporting a broken link, or querying how a casino on our list is licensed, send us a note and we'll get back to you. We aim to reply within a couple of business days, though enquiries around a busy launch of new free spins offers may take a little longer.

When you write in, it helps to include:

• The name of the casino or offer you're asking about (for example, if it relates to one of the brands listed on this page, such as Cashed, SlotsGem or WinnerIsland)
• A short description of the issue, question or feedback
• Any screenshots or reference numbers, if the enquiry relates to a specific promotion or account issue

What we can and can't help with

We're an independent review and comparison site, not a casino operator. That means we can help with questions about how we rate and rank sites, clarify the terms attached to a free spins offer as we understand them, or point you toward the right page on our site. We can't access your casino account, process withdrawals, resolve a dispute with an operator, or make decisions on a brand's behalf. For account-specific issues — a delayed payout, a bonus that didn't credit, or verification questions — you'll need to contact the casino's own support team directly, since they hold your account details and can act on them.

If your concern involves gambling harm or wanting to set limits on your play, our Responsible Gambling page has practical guidance and support options relevant to Canadian players.

Feedback on our reviews and ratings

Our editorial ratings and rankings are based on research into each operator's offer, terms and reputation, not on payments from the brands involved — you can read more about how we approach this on our About Us page. If you've played at a casino we cover and had an experience that doesn't match what we've written — particularly around how free spins or bonus terms actually played out — we want to hear about it. Reader feedback is one of the ways we keep listings like the ten brands compared on this site accurate and current.

Before you write in about a bonus or promotion

Many enquiries we receive are about free spins wagering requirements, expiry windows or eligible games. Before contacting us, it's worth checking the operator's own terms and conditions page for the offer in question, since exact conditions (minimum deposit, maximum cash-out, game restrictions) are set and updated by the casino, not by us. Our Terms and Conditions page explains how we present offer information and where responsibility for accuracy of live terms sits with the operator.

General correspondence

Outside of casino-specific queries, we're happy to hear from readers about site suggestions, corrections, partnership enquiries, or general comments on how we cover the Canadian online casino market. Every message is read; not every one gets an individual reply, but genuine questions and clear feedback are the ones most likely to shape what we publish next.